Cafuné Boutique is proud to provide quality products and a positive experience to our discerning customers. As such, we take great care to ensure utmost customer satisfaction throughout your experience with us, including shipment and after-sale service.
The provisions of this policy are subject to our Terms of Service and are subject to change in the same manner as such Terms of Service.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you as soon as possible along with an estimated date of delivery. You may then choose to wait for the item to arrive or to obtain a refund for the total amount of your order, using the original method of payment.
If you wish to cancel an order, please contact us immediately at firstname.lastname@example.org. Please note we attempt to ship orders as quickly as possible and that cancellation is no longer an option once an order has been processed for shipment.
Items offered on cafune.ca are currently only available for delivery to addresses in Canada. Our apologies to the rest of the world.
Unless there are exceptional circumstances, we make every reasonable effort to fulfill your order within 7-10 business days of the date of your order. Orders are usually processed within 3 business days, and items usually arrive in 3-5 business days once shipped, per Canada Post’s Expedited Parcel Delivery Standards.
In order to provide you coffee at peak freshness, orders including roasted coffee may require additional time to be processed. Notes regarding the fulfilment schedule of available roasted coffees will be posted on their respective product pages.
If you require more rapid delivery (e.g. to receive a gift on time, or if you’re stranded without proper coffee), please contact us at email@example.com and we will make every effort to satisfy your requirement.
A shipping confirmation email with tracking info will be provided upon processing of your order.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We make no guarantee as to delivery time.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Please note that deliveries may take up to 7 business days to process during peak periods due to high volume. Products may also be delivered in separate shipments, and we’ll keep you updated while we complete your order.
Please ensure you provide us with accurate shipping information, including apartment numbers, floors, suites, units and/or any special delivery instructions, particularly when delivering to office buildings, hotels, hospitals or other commercial locations. When an error has been made in the postal delivery address, Canada Post may attempt to correct the error and have the item delivered. In the event that Canada Post is unable to determine the correct delivery address, the shipment will be returned to us at your expense.
SPECIAL DELIVERY INSTRUCTIONS
You may provide special delivery instructions on the checkout page of our Site or by responding to your order confirmation email.
We offer FREE Canada-Wide shipping for all orders over $30. Any orders under $30 are subject to a flat-rate $10 shipping fee. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging or contents of your delivery, please contact us immediately at firstname.lastname@example.org with your order number and a photo and brief description of the damage.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.