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  • Shipping Policy

    Cafuné Boutique is proud to provide quality products and a positive experience to our discerning customers. As such, we take great care to ensure utmost customer satisfaction throughout your experience with us, including shipment and after-sale service.

    The provisions of this policy are subject to our Terms of Service and are subject to change in the same manner as such Terms of Service.

    PRODUCT AVAILABILITY

    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you as soon as possible along with an estimated date of delivery. You may then choose to wait for the item to arrive or to obtain a refund for the total amount of your order, using the original method of payment.

    ORDER CANCELLATION

    If you wish to cancel an order, please contact us immediately at home@cafune.ca. Please note we attempt to ship orders as quickly as possible and that cancellation is no longer an option once an order has been processed for shipment.

    DELIVERY LOCATIONS

    Items offered on cafune.ca are currently only available for delivery to addresses in Canada and the United States. 

    If you are interested in any of our products but live outside of Canada or the United States, please get in touch and we'll be happy to investigate and quote a shipping option for you.

    DELIVERY TIMES

    Unless there are exceptional circumstances, we make every reasonable effort to fulfil your order as quickly as possible. Orders are usually processed within 1-2 business days, and items usually arrive in 1-7 business days once shipped, per Canada Post’s Expedited Parcel Delivery Standards.

    In order to provide you coffee at peak freshness, orders including roasted coffee may require additional time to be processed. Notes regarding the fulfilment schedule of available roasted coffees will be posted on their respective product pages.

    If you require more rapid delivery (e.g. to receive a gift on time, or if you’re stranded without proper coffee), please contact us at home@cafune.ca and we will make every effort to satisfy your requirement.

    A shipping confirmation email with tracking info will be provided upon processing of your order.

    GENERAL INFORMATION

    Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We make no guarantee as to delivery time.

    Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Please note that deliveries may take longer to process during peak periods due to high volume. Products may also be delivered in separate shipments, and we’ll keep you updated while we complete your order.

    Please ensure you provide us with accurate shipping information, including apartment numbers, floors, suites, units and/or any special delivery instructions, particularly when delivering to office buildings, hotels, hospitals or other commercial locations. When an error has been made in the postal delivery address, Canada Post may attempt to correct the error and have the item delivered. In the event that Canada Post is unable to determine the correct delivery address, the shipment will be returned to us at your expense.

    SPECIAL DELIVERY INSTRUCTIONS

    You may provide special delivery instructions on the checkout page of our Site or by responding to your order confirmation email.

    SHIPPING COSTS 

    We offer FREE Canada-Wide shipping for all orders over $45. Any orders under $45 are subject to a flat-rate $10 shipping fee.

    Shipments to the United States are subject to a flat-rate $10 shipping fee regardless of the order value.

    You will be advised of any charges on the checkout page.

    TAXES

    Sales tax is charged according to the province or territory to which the item is shipped. 

    DAMAGED ITEMS IN TRANSPORT

    If there is any damage to the packaging or contents of your delivery, please contact us immediately at home@cafune.ca with your order number and a photo and brief description of the damage.

    QUESTIONS

    If you have any questions about the delivery and shipment or your order, please contact us at home@cafune.ca.